Managed Services

Managed Services: How it works?

We are able to provide predictable results for a predictable fee through the use of revolutionary tools, systems and processes. Our processes have been developed and refined over 15 years. We work closely with our customers and continually improve our processes to achieve impeccable customer satisfaction.

Whilst there are plenty of organizations who use similar tools for support, the unique Digital Armour Way of support means that you get corporate grade IT support and advice at an affordable cost.

Our goal is to provide Fanatical Customer Service and Support to all our customers!

We Want You to Test Drive Our IT Support – Without Risk

Whilst we can go on and on about how great we are, the proof is in the pudding.

We offer a 90 day money back guarantee on our support services. If after signing up with us you are unhappy with us for any reason we will give your money back for that month – no questions asked!

Ok – So What Do You Get?
Proactive Technology Management
  • Scheduled Monthly Maintenance
  • Dedicated Engineering Team
  • Dedicated Account Management Team
  • 24×7 Network Monitoring
  • 24×7 Server Monitoring and Management
  • Monthly Maintenance Report
  • Patch Management
  • Anti-spyware Management
  • Anti-virus Management
  • SPAM Management
Reactive Support Services
  • State of the Art Ticketing and Helpdesk System
  • Same Day On-site Response Time for Critical Issues
  • Business Hours Support
  • 24×7 Support
  • On-site Support
  • Unlimited Remote Support
Network Administration
  • Centralized reporting
  • Server audits and checklists
  • QA checks
Technology Consulting
  • Hardware & Software Procurement
  • IT Strategic Plans and advice
  • CIO Service
DIGITAL ARMOUR’s own Unique Value Added Services
  • Business profitability Assessments
  • Business Process Assessments
  • DIGITAL ARMOUR’s Unique Cost Reduction Audit
  • Telecommunications reviews
  • Technology Roadmaps and reviews

Digital Armour becomes your virtual IT department, providing access to a team of professionals for IT support and proactive IT management – all at an affordable monthly rate. Focus on what you’re best at – your core business – while Digital Armour takes care of your IT systems.

Phone

+61 2 8197 9400

Email

sales@digitalarmour.com.au

Address

Suite 302, 52 Atchison St
St Leonards NSW 2065