Long gone are the days when one landline telephone would get the job done. Now, in this ultra-connected world, successful businesses need robust communication tools to stay in touch with staff, stakeholders and customers. At Digital Armour, we help medium to large businesses in Sydney take advantage of IP telephony to enhance productivity. Take a look at this comprehensive guide to learn how to implement and maximise the benefits of IP telephony.
Introduction to IP Telephony
Traditional office phone systems require physical hardware installed at the premises. It worked okay when everyone was at the office, but with today’s trends of working on the go or from home, these old-school systems can’t keep up. Medium and large businesses also need multiple people to use phones at once. That’s where cloud IP telephony comes in, using the internet to support incoming and outgoing calls. The technological evolution of these modern systems requires little or no physical hardware, helping organisations adopt a more cutting-edge approach to communications.
Benefits of IP Telephony for Medium to Large Businesses
The shift to cloud-based telephony solutions offers notable benefits for organisations across all industries. Here are some of the top perks associated with unified telephony and conferencing systems.
- Cost Savings: IP telephony costs are reduced thanks to lower call charges and reduced infrastructure.
- Scalability: IP telephony can easily scale with the growth of a business, accommodating more users without significant additional costs.
- Flexibility and Mobility: employees will be set up to work from anywhere thanks to IT telephony, enhancing remote work capabilities.
- Enhanced Collaboration: multiple features facilitate better communication, including video conferencing, instant messaging and presence indicators.
- Unified Communications: advanced features and functionalities of IP telephony integrate with other tools to provide a unified communications solution.
- Advanced Call Management: handle incoming calls with robust features like call forwarding, voicemail-to-email, auto-attendant and call analytics.
- Integration with Business Applications: IP telephony can integrate with CRM systems, helpdesk software and other business applications to streamline workflows.
Telephony Solutions Implementation Guide
To get the most out of telephony solutions, you want to choose the right provider. Consider factors such as reliability, support and feature set. For example, Digital Armour is a Microsoft Gold Partner in Collaboration and Content. We specialise in building Microsoft Teams conference and telephony setups that can be integrated with business applications like OneDrive and SharePoint.
Another question for a prospective IP telephony provider is their planning and deployment process. You should ask for and expect a step-by-step guide to help plan the transition, including network assessment, hardware requirements and user training. It’s also important to have an IP team by your side who ensures security and compliance with relevant regulations. Taking a look at real-life testimonials from other organisations can help point you in the right direction as you find the best IT solutions provider to work with.
Key Benefits of IP Telephony in the Modern Workplace
When businesses want to enhance productivity, we highly recommend IP telephony as a strategic investment. An interconnected, upgraded phone and comms system offers many advantages, from cost savings to advanced features and seamless integration with other business tools. After all, the easier it is for people to get in touch, the easier it is for your team to do their jobs and your customers to find what they are looking for. Cloud-based telephony solutions are here to stay, and it’s time to get on board and discover the full range of benefits delivered through the latest IP telephony offerings.
Maximise Productivity with IP Telephony for Sydney Businesses
As you can see, there are many benefits to investing in cloud IP telephony. Digital Armour is Sydney’s trusted provider of comprehensive IT solutions, and we are here to help. When you’re ready for a consultation or to start a trial, you can contact us online, and our business IT experts will set the way for you to succeed.
